Italy will introduce a centralized complaints system for the gambling sector starting in September. The platform, named Portale delle segnalazioni, is designed to monitor and resolve conflicts between players and licensed operators.
System Functionality and Regulatory Scope
The new portal establishes a unified channel for submitting and tracking player grievances. Authorities will use the system to record dispute details, monitor resolution progress, and maintain a centralized database of complaints across the national market.Implementation aligns with broader regulatory efforts to standardize consumer protection procedures. The system replaces fragmented reporting methods with a single digital interface, allowing regulators to review case histories and enforce compliance more efficiently.